Shipping & Returns
Shipping & Returns
When will I receive my first box?
Your first box may take up to 2-3 business days to process and ship after your initial order. For all monthly subscribers, after you receive your first box, you'll then fall into the regular shipping cycle. We ship out our boxes the 1st week of every month for monthly subscribers. Any orders received after for the current month's box will be shipped out within one week. We aim to ship our boxes out on a weekly basis. If you subscribed before the 1st, you'll receive a box for that calendar month. If you subscribed on or after the 1st, your first box will ship for the current calendar month.
When will I receive my shop (non-subscription box) orders?
We will aim to pack and dispatch your orders within 1-2 business days of ordering. Please check your tracking information daily for updates.
How are your boxes shipped?
Our products are shipped via United States Postal Service (USPS). Delivery times may vary depending on your location. You'll receive a USPS tracking email to the email address provided at checkout when your box ships.
How much does shipping cost?
Free standard US shipping on all Ko Skin Beauty Monthly Subscriptions
Free standard US shipping on purchases with a subtotal $40 and over (excluding taxes and after promotional codes are applied)
Standard (3-7 business days): Prices may vary
Standard International Shipping to Canada (5-7 business days): Starts at $10-Prices may vary depending on location and weight
You may experience longer delivery times when shipping to Hawaii and Alaska.
We will often run free shipping promotions, so keep an eye out for them!
Do you ship to PO boxes?
Yes we do!
Do You Ship Internationally?
Ko Skin Beauty currently ships to Canada. International shipping currently applies to regular purchases only (non-subscription). We do offer both subscription and non-subscription options on our boxes so no worries there! International customers are responsible for all customs, duties and taxes. International shipping rates usually starts at $10 and are calculated depending on the weight of the package and are subject to change without notice. Taxes will be applied to your order at checkout.
We do not accept returns or exchanges on international orders and shipments at this time.
How long will it take for my international package to arrive?
For shipments to Canada: Your package will arrive within 6-7 business days.
Please note that this is an estimated time of arrival and is subject to change.
Where is my order?
If you have not received your order yet, please email us at firstname.lastname@example.org and we'll follow up.
RETURNS & EXCHANGES (US Only)
Unfortunately, due to the nature of the products, we don't offer refunds, returns or exchanges on orders already shipped unless items inside the box are damaged when received.
All of our products are checked for quality before dispatch but that doesn't ensure that the product(s) may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at email@example.com within 14 days, along with photos of the damaged product(s).
Once approved, we'll arrange for your items to be returned. Once your return is received it'll be inspected and we'll notify you of the approval or rejection of your refund.
Your refund will be processed once approved and a credit will automatically be applied to your original method of payment.
Our policy for returning damaged products is good for 14 days. If it's past 14 days since receiving your purchase, we won't be able to offer you a refund or exchange on damaged products.